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Shipping and Returns

What will my shipping charges be?

You can preview your shipping charges by viewing your shopping cart, entering your zip code, and clicking the Calculate button. Actual shipping charges are automatically calculated prior to submitting your payment information. On the Checkout page you will be offered Shipping Method choices and their prices.

When will my order ship?

We strive to ship same day or next business day and most items are always in stock and will ship within one to three business days of the order. Occasionally an item will be out of stock and may take up to one week to ship, although it is usually not more than several days.  If an item will be out of stock for longer than one to three business days, we will notify you and, if applicable, ship the other items on your order immediately. The out of stock item will be shipped promptly when it is back in stock via FedEx Ground or Post Office Priority Mail. (If the shipment is 1 pound or less your ship method will be Post Office Priority Mail, if it is more than 1 pound it will ship via FedEx Ground).

If you choose an air express shipping method like Overnight Delivery, 2 Day, or 3 Day Delivery, your order will ship the same day if placed before noon Mountain Standard Time.  If some items on the order are out of stock, we will ship what is available immediately, and the remaining items will be shipped when they are back in stock via FedEx Ground or Post Office Priority Mail. (If the shipment is 1 pound or less your ship method will be Post Office Priority Mail, if it is more than 1 pound it will ship via FedEx Ground).

If you want to check item availability and shipping time, please email us at service@poochclub.com. After placing your order, you may click the My Account link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped, and tracking information will be available in the order status area within 24-48 hours of shipment.

When will my order arrive?

Following is information regarding estimated delivery times for the various shipping methods that we offer. All packages are left without obtaining a signature, although the delivery company’s driver may decide not to leave a package if they feel there is a risk it might be stolen.